****IMPORTANT: Due unforeseen delays such as the ones COVID-19 has caused, it can take 3-12 weeks to arrive from dispatch. We are doing our best to provide you with the fastest service possible.
Why is my order being shipped in different packages?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages in order to prevent holding up your order and get it to you as fast as possible.
When will I receive my order?
Orders are shipped out directly from any of our many international warehouses and they will do everything they can to get you your order as fast as they can. Du to the popularity of our offers, please allow an estimated 7-10 business days to the US & Canada weeks for your order to arrive. For International shipping, orders can take approximately 7-15 days to arrive. Please note, that due to the extreme popularity of our offers, these are only estimates.
What happens if my order gets stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, if you purchased insurance with your shipping upon checkout, we will send you a new package with quicker shipping and full tracking. Please see our refund and return policy for when these might be applicable to shipping situations.
Will I be charged for customs and taxes?
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination. They are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by customs department in your country. For further details about charges, please contact your local customs office.